Dubber
All Systems Operational

About This Site

Welcome to the Dubber service status page. We are currently in an open beta test of this page which is limited to Dubber Recording on Microsoft Teams and the Dubber Portal. Times are displayed in UTC.

Uptime over the past 90 days. View historical uptime.
Australia Availability Operational
90 days ago
99.99 % uptime
Today
Australia (AU) - MS Teams Recording Operational
90 days ago
99.98 % uptime
Today
Australia (AU) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
Dubber Insights - AU Operational
90 days ago
100.0 % uptime
Today
Canada Availability Operational
90 days ago
99.99 % uptime
Today
Canada (CA) - MS Teams Recording Operational
90 days ago
99.98 % uptime
Today
Canada (CA) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
Europe Availability Operational
90 days ago
99.99 % uptime
Today
Europe (EU) - MS Teams Recording Operational
90 days ago
99.98 % uptime
Today
Europe (EU) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
Great Britain Availability Operational
90 days ago
99.99 % uptime
Today
Great Britain (UK1) - MS Teams Recording Operational
90 days ago
99.98 % uptime
Today
Great Britain (UK1) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
Payment Services Operational
90 days ago
100.0 % uptime
Today
Japan Availability Operational
90 days ago
100.0 % uptime
Today
Japan (JP) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
Sandbox Availability Operational
90 days ago
99.99 % uptime
Today
Sandbox (SBOX) - MS Teams Recording Operational
90 days ago
99.98 % uptime
Today
Sandbox (SBOX) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
Singapore Availability Operational
90 days ago
99.99 % uptime
Today
Singapore (SG) - MS Teams Recording Operational
90 days ago
99.98 % uptime
Today
Singapore (SG) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
United Kingdom Availability Operational
90 days ago
100.0 % uptime
Today
United Kingdom (UK) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
United States Availability Operational
90 days ago
99.99 % uptime
Today
United States (US) - MS Teams Recording Operational
90 days ago
99.98 % uptime
Today
United States (US) - Dubber Portal Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 12, 2024

No incidents reported today.

Oct 11, 2024

No incidents reported.

Oct 10, 2024
Dubber Portal Maintenance (UK)
Completed - The scheduled maintenance has been completed.
Oct 10, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 22:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a delay to some recordings reaching the Portal and there is the potential for short intervals of inaccessibility.
The recording service will continue to run uninterrupted and all calls will be captured.
Oct 4, 04:59 UTC
Oct 9, 2024
Dubber Portal Maintenance (UK1)
Completed - The scheduled maintenance has been completed.
Oct 9, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 22:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a delay to some recordings reaching the Portal and there is the potential for short intervals of inaccessibility.
The recording service will continue to run uninterrupted and all calls will be captured.
Oct 4, 04:31 UTC
Oct 8, 2024
Oct 7, 2024
Dubber Portal Maintenance (CA, US)
Completed - The scheduled maintenance has been completed.
Oct 7, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 04:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a potential delay in ingestion for MS Steams, Movius, Zoom and webex recordings.

The recording service will not be impacted by this and all recordings will be captured
Oct 4, 04:25 UTC
Oct 6, 2024
Dubber Portal SSO Access - AU, JP, SG
Resolved - Dubber Engineering has resolved the problem. Users can access the portal through single sign on (SSO).
Oct 6, 23:31 UTC
Investigating - We are aware that some customers are experiencing issues accessing the Dubber portal when using single sign on.

Please be assured that this incident is impacting portal access only. Recording is not impacted by this incident.

We are working to resolve the incident as soon as possible and will provide regular updates.
Oct 6, 22:05 UTC
Oct 5, 2024

No incidents reported.

Oct 4, 2024
Dubber Portal Maintenance (AU, JP, SG)
Completed - The scheduled maintenance has been completed.
Oct 4, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 12:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a short intervals of inaccessibility and disruption to user management activities.

The recording service will continue to run uninterrupted and all calls will be captured.
Sep 30, 02:37 UTC
Oct 3, 2024
Dubber Portal Maintenance (AU)
Completed - The scheduled maintenance has been completed.
Oct 3, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 12:01 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a delay to some recordings reaching the Portal and there is the potential for short intervals of inaccessibility.
The recording service will continue to run uninterrupted and all calls will be captured.
Sep 30, 02:34 UTC
Dubber Portal Maintenance (AU, JP, SG)
Completed - The scheduled maintenance has been completed.
Oct 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 10:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a delay to some recordings, which use the following services, reaching the Portal.
( MSTeams, Zoom, Ringcentral, Webex, Movius)

The recording service will continue to run uninterrupted and all calls will be captured.
Sep 30, 02:31 UTC
Dubber API Connectivity Issues
Resolved - Our supplier has now classified this issue as fully resolved.
Oct 3, 09:20 UTC
Update - Our supplier identified the root cause of the issue to be an invalid DNS Start Of Authority (SOA), and applied mitigating action at ~14:06 UTC (Oct 01, 2024).

The changes have mostly propagated and the issue is resolved for most customers, however the exact recovery time will vary depending on client's DNS provider, and how the cache is managed.
Oct 2, 08:38 UTC
Monitoring - One of our suppliers has informed us of a service degrading issue, which resulted in an impact to some customers ability to hit Dubber's API service.

The supplier has informed us that the root cause has been identified, and a mitigation has been put in place.

The issue is therefore believed to be resolved, however Dubber are continuing to monitor.

Call recording remains fully functional and is unaffected.
Oct 1, 14:49 UTC
Oct 2, 2024
Oct 1, 2024
Dubber Portal Maintenance (US, CA)
Completed - The scheduled maintenance has been completed.
Oct 1, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 05:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a short intervals of inaccessibility and disruption to user management activities.

The recording service will continue to run uninterrupted and all calls will be captured.
Sep 30, 02:26 UTC
Delays in the availability of recordings for playback
Resolved - This incident has been resolved.
Oct 1, 04:55 UTC
Update - Dubber acknowledges that some of our US Dubber Portal customers are experiencing delays in call recordings ingestion. This incident is impacting call processing only and calls are still being recorded. All calls will be available for playback when this incident is resolved.

We are working to resolve the incident as soon as possible and will provide regular updates.
Sep 30, 21:36 UTC
Investigating - Dubber is working hard to resolve an issue that some customers are experiencing when trying to access their recordings. Though there is a delay in call recordings being available for playback, this incident is only affecting processing as call are being recorded.

Once this issue is resolved, all calls will be available for playback.

We are working to resolve the incident as soon as possible and will provide regular updates.
Sep 30, 20:08 UTC
Identified - The cause of the incident has been identified and corrective action is being completed.

Delayed call recordings are being processed into the portal and will be available for playback in the coming hours.

We will continue to provide regular updates.
Sep 30, 20:01 UTC
Update - We are aware that some customers are experiencing delays in call recordings being available for playback in the Dubber portal.

Please be assured that this incident is impacting call processing only and calls are being recorded. All calls will be available for playback when this incident is resolved. We estimate that this issue will be resolved this afternoon.

We will continue to provide regular updates until this issue is solved.
Sep 30, 18:24 UTC
Update - We are aware that some customers are experiencing delays in call recordings being available for playback in the Dubber portal.

As we continue to work on this issue, be assured that this incident is impacting call processing only and calls are being recorded. All calls will be available for playback when this incident is resolved.

We are working to resolve the incident as soon as possible and will provide regular updates.
Sep 30, 17:10 UTC
Investigating - We are aware that some customers are experiencing delays in call recordings being available for playback in the Dubber portal.

Please be assured that this incident is impacting call processing only and calls are being recorded. All calls will be available for playback when this incident is resolved.

We are working to resolve the incident as soon as possible and will provide regular updates.
Sep 30, 16:16 UTC
Sep 30, 2024
Dubber Portal Maintenance (US)
Completed - The scheduled maintenance has been completed.
Sep 30, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 04:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a delay to some recordings reaching the Portal and there is the potential for short intervals of inaccessibility.
The recording service will continue to run uninterrupted and all calls will be captured.
Sep 26, 05:33 UTC
Dubber Portal Maintenance (EU, UK, UK1)
Completed - The scheduled maintenance has been completed.
Sep 30, 01:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 23:00 UTC
Scheduled - Dubber will be performing essential maintenance on the Dubber Portal during this period there may be a delay to some recordings reaching the Portal and there is the potential for short intervals of inaccessibility.
The recording service will continue to run uninterrupted and all calls will be captured.
Sep 24, 05:22 UTC
Sep 29, 2024
Sep 28, 2024

No incidents reported.

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