Our API partner has resolved their issue and have resumed normal service. Dubber systems are processing through a backlog of items but we also confirm that everything is operational with this partner from our perspective. This issue is resolved and Dubber will continue to monitor our partner's performance. Recordings were not impacted in any way. API functions have returned to normal.
Posted Aug 04, 2025 - 22:54 UTC
Monitoring
Our partner has implemented a fix and is seeing recovery in some regions. They are continuing to work to mitigate the API issues for all impacted regions. Dubber confirms we can see items recovering and backlogs processing. We will continue to monitor for updates.
Posted Aug 04, 2025 - 21:33 UTC
Update
Our API Partner has identified their issue and is implementing a fix, we will closely monitor their progress and provide updates.
Posted Aug 04, 2025 - 20:21 UTC
Update
The issue we are experiencing at the moment is an interruption with our API gateway causing issues accessing Dubber platform via api.dubber.net. Recording is not impacted and recording playback is fine via the Dubber portal itself. Recordings are not impact We will continue to work with our partner and will provide updates as we receive them.
Posted Aug 04, 2025 - 20:13 UTC
Identified
Dubber's customer facing API services are currently being impacted by an outage on our partner's platform. Dubber is monitoring the situation and will provide updates and guidance as we receive them.
Posted Aug 04, 2025 - 20:00 UTC
Investigating
Dubber is investigating an issue with our technology partner relating to an API outage. We are following updates from our partner and will provide more details as they are given.
Posted Aug 04, 2025 - 19:23 UTC
This incident affected: Japan Availability (Japan (JP) - Dubber Portal, Japan (JP) - Call Playback), United Kingdom Availability (United Kingdom (UK) - Dubber Portal, United Kingdom (UK) - Call Playback), Great Britain Availability (Great Britain (UK1) - Dubber Portal, Great Britain (GB) - Call Playback), United States Availability (United States (US) - Dubber Portal, United States (US) - Call Playback), Australia Availability (Australia (AU) - Dubber Portal, Australia (AU) - Call Playback), Canada Availability (Canada (CA) - Dubber Portal, Canada (CA) - Call Playback), Europe Availability (Europe (EU) - Dubber Portal, Europe (EU) - Call Playback), and Singapore Availability (Singapore (SG) - Dubber Portal, Singapore (SG) - Call Playback).