We have completed processing of all recordings and our service has remained stable. If you continue to experience issues please reach out to the Dubber support team at https://support.dubber.net/hc/en-us/requests/new
Posted Nov 11, 2026 - 08:58 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Nov 11, 2026 - 05:34 UTC
Identified
We have identified the cause of the problem and have implemented a fix. Recordings are becoming available for playback or download gradually as we process the backlog. Note, some users without redaction may experience delays with transcriptions appearing as queue of recordings is processed.
Posted Nov 11, 2026 - 05:16 UTC
Update
We have been able to further isolate this problem to being related to recordings with the redaction feature enabled. We are continuing to investigate the cause of the problem and develop a solution.
Posted Nov 11, 2026 - 04:51 UTC
Investigating
We are investigating a problem where recordings may appear as processing for an extended period and cannot be played or downloaded. This is only impacting recordings with AI features enabled. Importantly Dubber continues to capture all recordings. This incident is only limited to playback or downloading recordings.
Posted Nov 11, 2026 - 04:43 UTC
This incident affected: Australia Availability (Australia (AU) - Dubber Portal, Australia (AU) - Call Playback).